Requirements:
- 5-7 years of technical support experience with enterprise customers
- BS Degree, CS or an Engineering discipline or a closely related field with applicable experience
- Excellent communication skills
- Professional manner in dealing with all customer related issues
- Strong organizational skills
- Enthusiastic, motivated and flexible individual willing to work in a startup environment
Responsibilities
1. Responding to customers by email and phone, both pre-sales queries and post-sales support;
2. Replicating, testing and fixing bugs as they are reported by the customer;
3. Building plugins as required for customers and ourselves;
4. Continually improving the internal support processes;
5. Identifying the product areas causing the most support queries, and working with the team to fix them;
6. Provide in-depth technical and problem solving support to customers, vendors and staff;
7. Support interfaces to commercial vendors; processes for integrated circuits, printed circuit boards and multi-chip modules;
8. Perform measurements of processes and program applications to analyze measured data;
